Your Privacy is Important!
It is our established policy that all personal information provided
will be utilized for internal purposes only. No information is
ever sold or shared with third parties.
Customers may on occasion receive limited email from us.

GENERAL POLICIES - Terms & Conditions of Sale's

SPECIAL NOTICE FOR INTERNATIONAL CUSTOMERS OUTSIDE THE USA

 Currently, International Orders are only being accepted and processed to member countries of the European Union, Canada, Australia, New Zealand, Japan, Hong Kong, Bahamas, Bermuda, Jamaica, Samoa, and the Virgin Islands. If in doubt please inquire as this list is not all inclusive.

Order Processing - Average processing time is about 30 days for domestic orders, possibly longer during the holiday shopping season. Special Order and Custom made items, such as those produced by Wesco International, Desktop, AHC, or Atlantic Models are prepaid products of which delivery time may take longer due to the production process and factory workload (See: Special & Custom Order Items below). Items which are not currently available will be automatically placed on backorder and shipped as soon as they become available unless we have been instructed otherwise by the customer. All charges will appear on your credit card statement as Tamco Systems Inc.
Domestic Shipping - Domestic shipments are sent via U.S. Mail in most cases. The shipping and handling charges shown upon our shopping cart are a close automated estimate of the actual shipping and handling charges which will be applied to your order. Your invoice will be adjusted to reflect the actual shippint and handling charges applied and will be included upon the invoice we send with your order. Minimum shipping and handling fee is $6.00 on ALL domestic orders within the USA. Shipping charges may be applied to backorder items in some cases.
International Shipping - International shipments are sent via Air Parcel Post for the fastest affordable service. In some cases International Priority Mail may be utilized to select countries. The shipping/handling charges show upon our shopping cart are a close automated estimate of the actual shipping/handling charges which will be applied to your order. Your invoice will be adjusted to reflect the actual s/h charges applied and will be included upon the invoice we send with your order. Minimum s/h fee is $15.00 on all orders posted outside the USA. Minimum for Canada is $7.50. Shipping/Handling charges may be applied to backorder items. Delivery may be slightly delayed due to foreign customs inspection. Payment of import taxes or duties are the responsibility of the customer (See: Customs Taxes below).
Delivery Confirmation - Customers agree that Delivery Confirmation, as provided by the USPS (United States Postal Service), shall serve as bonafide proof of delivery of packages to the customers shipping address. Customer agrees that they are solely responsible for the security of their mail receiving area and shall hold harmless, Tamco Systems Inc. or duly authorized affiliate thereof, for any missing parcels or losses once a package is confirmed by the USPS (or other authorized carrier), as having been delivered to the customers shipping address. No refunds will be honored under these circumstances.
Customs / Import Taxes - Customs taxes (if any), imposed by a foreign government upon its residents is the responsibility of the individual customers in accordance with the laws of their respective nations.
Sales Taxes - We are required by Florida Department of Revenue to collect Sales Tax on all orders which are initiated within the State of Florida or orders which shall be shipped to receiving parties within the state.
Special & Custom Order Items - All Atlantic, Wesco, Strato and Desktop models are prepaid items which are submitted to the factory for production. Production time usually runs 60-90 days depending upon the factory workload. In some cases it could take more or less time. Customer understands that Tamco Systems Inc. has no control over the production process or any delays which may be factory related. Custom made items, such as the AHC Collection, require at least 180 days and again are prepaid items. A "Grace Period" of 48 hours from the time the order is submitted to us is allowed for customers to reconsider their purchase before we submit the order to the factory for actual production. Since factory production cannot be terminated once an order is submitted we must apply a 50% surcharge, based upon the retail price of the individual product, should a customer desire to cancel the order beyond the 48 hour grace period. The remaining balance will be applied back to the customers credit card used when making the original purchase.
Return/Exchange - Items may be returned within fifteen (15) days in re-sellable condition, packaged in the products original factory packaging. Please include a copy of your invoice with all returns along with any notations with regard to the return. Customer must contact us first via email for proper return instructions since returns sent to our postal box will be refused. All returns, with the exception of exchange items, will be subject to a 15% Restock Fee based upon the products retail value. Shipping / Handling fees are non-refundable. Credit for the balance will be applied back to the customers credit card used in the initial transaction per bank policy.
Disclaimer - Products shown upon our web site are products which are available for retail sale but, due to the nature of production, may not necessarily be in stock. We and/or the manufacturers reserve the right to change paint/marking schemes on models from time to time, to change the materials that the models are manufactured with and to increase or decrease prices without prior notice. We also reserve the right to discontinue any models in our product line at any time or to change the offered scale of models being offered for sale without prior notice.
Use of this website and the subsequent submission of an order constitutes your acceptance of the terms and conditions outlined herein.